The following general terms and conditions of sale ("General Terms and Conditions") apply to the offer and sale of products through the Kenzai Cosmetics website. To be in a position to buy products on the Website, customers must: (a) be at least 18 years old or, if a minor, have the permission of their parent or guardian; (b) be consumers i.e. natural persons acting for purposes other than their commercial, industrial, craft or professional business; (c) be registered on the Website; and (d) have a valid credit card. Kenzai Cosmetics Sàrl reserves the right to change the content and form of these general terms and conditions of sale at any time. By placing an order after Kenzai Cosmetics Sàrl has published a new version of its General Terms and Conditions, you agree to be bound by the updated version.
The vendor is Kenzai Cosmetics Sàrl, a Swiss company with its registered office at :
Rue des Terreaux 2
1003 Lausanne
Switzerland
info@kenzai-cosmetics.swiss
+41 79 486 97 59
Companies’ register number : CHE-167.559.577
Kenzai Cosmetics is a contemporary Swiss brand positioned in the premium market. It strives to offer a simpler, healthier, more environmentally responsible skincare alternative. Its priority target audience is an exacting, active urban clientele: individuals who wish to care for their well-being in a natural, responsible way, while making their skincare rituals more meaningful. To find out more about our Products (including their benefits, advice on how to apply them and suggestions for what goes well together), go to the “Shop” page on our Website. Images of Products presented on our Website are provided for illustrative purposes only. Product packaging and presentation may differ from the images on the Website. Kenzai Cosmetics Sàrl undertakes to make all reasonable efforts to ensure that photographic representation of products and services offered for sale on the Website is as accurate as possible. However, to the extent allowed by applicable law, Kenzai Cosmetics Sàrl does not guarantee that the said details, descriptions or images of products are exact, complete, reliable, up-to-date or free from error. Products described on this Website, and samples thereof, are intended for personal use only. Customers may not sell or resell the products or samples. Kenzai Cosmetics Sàrl reserves the right, with or without prior notice, to cancel or reduce the quantity of products or samples to be provided to a customer when it is suspected that a breach of these General Terms and Conditions may have taken place. Provision of samples is subject to availability of stock.
Kenzai Cosmetics Sàrl undertakes to respect the confidentiality of personal data provided by customers on the Website and to process them in accordance with legal requirements. Kenzai Cosmetics Sàrl discloses personal data to third parties only to the extent necessary for effective processing of an Order. Customers’ data may be used by Kenzai Cosmetics Sàrl staff:
When they first register, customers are offered the option of refusing emails and marketing communications from Kenzai Cosmetics Sàrl. This option can be changed at any time by unsubscribing from the newsletter. The customer undertakes to provide personal data necessary for processing of the order (delivery and billing). The data should be correct, valid and up-to-date. Customers should keep their username and password secret.
Once a desired product has been selected, it is placed in the shopping basket by clicking on “Add to basket”. The customer may then continue to select items, update the shopping basket, or proceed to pay for the order. Confirmation of the order by the customer is deemed as acceptance of the general terms and conditions of sale. Once the order is confirmed and payment is made, the customer receives an order confirmation email.
Prices shown for each item on the Website are inclusive of all taxes and exclusive of delivery costs, including preparation for transport. Delivery charges will be shown before final confirmation of the order. Kenzai Cosmetics Sàrl reserves the right to change prices and other charges shown on the Website, at any time and without prior notice. However, the customer will be invoiced for products on the basis of tariffs in force at the time the order is confirmed.
The following are accepted for payment of orders:
Payments for purchases are made on the secure banking or post office servers of Kenzai Cosmetics Sàrl partners, as listed above. This means that no bank or post office details relating to the customer pass through Kenzai Cosmetics Sàrl websites. Payment by bank or post office card is therefore completely secure. The order will be registered and confirmed as soon as the payment is accepted by the customer's chosen payment system. The order will automatically be confirmed and the card debited when the order is registered. Customers must complete the registration form provided on the Website before they can confirm an order. Details of the customer’s bank card or Postcard are encrypted using the SSL (Secure Socket Layer) protocol and never pass across the internet uncoded. The advance payment is taken directly from the bank or post office. The card number is not sent to Kenzai Cosmetics Sàrl.
Purchase on POWERPAY invoice. Upon conclusion of the purchase contract, POWERPAY assumes responsibility for the invoice debt and handles the payment arrangements. In addition to the Kenzai Cosmetics General Terms and Conditions, you also accept the POWERPAY General Terms and Conditions.
Delivery charges are calculated at the end of the order, depending on weight, volume and the carrier’s prices. Kenzai Cosmetics Sàrl is responsible for delivery of goods sold through the Website in Switzerland. The products and/or services will be sent to the delivery address specified by the customer when placing the order. Indicative delivery times from the order and confirmation of payment are set out below:
In the event that stock is temporarily unavailable, Kenzai Cosmetics Sàrl undertakes to deliver the missing item as soon as possible, or to offer an alternative solution. As a general rule, products are sent out within a few days of receipt of an order. Customers can ask for information about the dispatch of their order by sending us an email. When a customer clicks on the “Progress of Your Order” page, they will be asked to provide their email address and password as identification. An order summary page provides the customer with detailed information on current and past orders. After the order is sent, the tracking number will be shown, if available. Customers may track the delivery status of their order by our courier by clicking on "Dispatch" under the "Progress of Your Order” heading. Some carriers may not have order tracking information available until 24 hours after dispatch of the order.
Orders or parts of orders may occasionally be cancelled by our system for a variety of different reasons, including:
If an order is cancelled, the customer will receive an email explaining the reasons for cancellation. Customers will not be invoiced for an order that has been cancelled. If the customer wishes to place a new order or has questions about a cancelled order, they may contact us by email. Customers have a right to cancel on receipt of the product i.e.14 days to return the product delivered, with the costs of the return falling to the customer. Only products bought from the Website and returned with their film or individual protective packaging intact (unopened and in their original packaging) will be refunded. The following procedure should be followed:
The product must be complete, suitably protected, in its original packaging, with the film or individual protective packaging intact (unopened), and accompanied by any accessories. The following information should be included with the product:
The product will be checked by Kenzai Cosmetics Sàrl staff, who will approve the refund or not, checking in particular whether the product has been returned complete and in a condition appropriate for resale, as the right to cancel requires. If the goods satisfy the requirements for return, the payment may be refunded or they may be exchanged. If the goods do not satisfy the requirements for return, they will be sent back to the customer, who will not be refunded.
In the unlikely event that the products we sell have defects or differ from their description, you may have additional legal rights to a refund. These rights are not affected by our general policy on returns (set out above) or by these General Terms and Conditions. The customer has the right to have the products restored to a proper condition, free of charge, by repair or replacement. If the above solutions fail, the customer has the right to obtain an appropriate reduction in the price of the products, or to cancel the contract. Customers lose these rights if they fail to inform us of the non-conformity of products within two months of identifying such non-conformity. We will be held liable in cases where the non-conformity becomes evident within two years of the delivery of the products. Under all circumstances, measures taken to demonstrate non-conformity that has not been deliberately concealed by us will automatically fall twenty-six months after delivery of the products.
These general terms and conditions of sale, and any sale to which they apply, are subject to Swiss law. Any dispute arising from or in connection with these general terms and conditions of sale or any sale to which they apply shall be settled according to Swiss law, whether the dispute is contractual, in tort, or otherwise. Application of the 1980 UN Convention on Contracts for the International Sale of Goods is expressly excluded. Jurisdiction lies with the courts of Lausanne, Canton of Vaud, Switzerland. Swiss law shall apply.
Kenzai Cosmetics Sàrl’s general terms and conditions of sale are drawn up in French and English. In case of different or divergent interpretation or in case of contradiction in the legal notices, the French version shall prevail.
Customers may write to us by email or post for any information or assistance with the products or Website purchase procedures.
Lausanne, August 2023
