We respect your wishes in relation to your privacy and we attach a great deal of importance to our relationship with you. This Privacy Policy sets out the types of personal data we collect on our customers, the ways we use this information, the bodies with which we share it, and our customers’ rights in relation to our use of the information. We also set out the measures we take to keep the information secure, the period for which we retain it, how customers can contact us about our practices in relation to privacy, and how they can exercise their rights.
Under the legislation applicable to data protection, the data controller is the legal entity which sells you the goods you order. Contact details for the legal entities that act as data controllers for the purposes of this Privacy Policy are set out below in the “How to Contact Us” section. Click on one of the links below to reach the relevant section:
We may obtain your personal data from a variety of sources. We collect this information when you provide it in one of our stores, on our website or our social media pages, or when you download one of our mobile apps to your mobile device (via Apple iOS or Android), or during one of our demonstrations. Our products are available for sale through some third-party distributors. Unless otherwise stated when you provide your personal data, no personal data collected by these distributors is passed on to us. This Privacy Policy does not cover the collection of data by our distribution partners. When you visit this website or our social media pages, or you make use of the services or functionalities of one of our mobile apps, we also collect certain information automatically about your device and your use of it, including by means of technologies such as cookies, web logs and web beacons.
You may provide us with personal data in a number of ways, such as when you respond to an offer or a promotion, or you make a purchase on our website, in our stores, via our social media pages or using one of our mobile apps. The types of personal data you supply to us may include the following:
We use the information you provide to us in order to:
We may also use the information in other ways, and if so will notify you specifically when the information is collected. The information collected is necessary for the purposes set out above. If we do not collect this information, you may not be able to benefit from some of our products or services.
We will use the information you provide to us for the purposes set out above if:
When you visit this website, look at or click on our online advertisements (including our advertisements on third-party websites), visit our social media pages or download and use one of our mobile apps (where applicable), we also collect certain information about your use or your device by electronic means or using technologies such as cookies, web logs and web beacons. For example, if you use one of our mobile apps, we may collect your IP address, your unique device identifier (or another device identifier) and/or your geolocation data in order to offer you certain functionalities on the mobile app. As set out in more detail below, we may also collect information on your use and browsing habits using a variety of web technologies.
For increased ease of use, our mobile apps (where applicable) may also include a feature enabling you to remain logged in to the app so that you do not need to re-enter your password every time you wish to access the app. IF YOU CHOOSE TO REMAIN LOGGED IN, YOU SHOULD BE AWARE THAT ANYBODY WHO HAS ACCESS TO YOUR MOBILE DEVICE WILL BE ABLE TO ACCESS YOUR MOBILE ACCOUNT, MAKE CHANGES TO IT AND MAKE PURCHASES USING YOUR ACCOUNT. Consequently, if you choose to remain logged in to the app on your mobile device, we strongly recommend that you activate the mobile device Passcode Lock functionality to prevent any access or unauthorised use of your mobile device and your account in the app.
Cookies are small text files that websites send to your computer, or any other device connected to the internet, for unique identification of your browser and to store information or preferences in your browser.
The following types of cookies are present on this website:
We use first-party cookies to help optimise the functioning of the website. You can choose to refuse to receive these cookies and disable them by adjusting your browser settings. Please note, however, that without these cookies your user experience may be affected.
Together with the information obtained through cookies, our web servers may keep records of details such as your operating system, type of browser, domain and other system parameters, as well as the language used by your system, and the country and time zone in which your device is located. The web logs may also record information such as the address of the web page from which a link has led you to our website and the IP address of the device you are using to connect to the internet.
In order to check which web servers collect such information, we may place markers known as “web beacons” on our web pages. These are IT instructions that link web pages to specific web servers and their cookies.
We may also use third-party web traffic analysis services (web analytics) on this website, such as Coremetrics, Adobe Site Catalyst and/or Google Analytics. The providers of these services use technologies such as cookies, web logs and web beacons to collect information (such as the IP address) and use the information to help us analyse the ways in which our visitors use the website. These service providers may use cookies placed on this website (such as the Google Analytics cookie) and cookies placed on third-party websites (such as Google Ads cookies), or other third-party identifiers, in combination, to analyse visitors to our website. When you visit our website for the first time, a banner about cookies will inform you of the use of these analytics technologies. They will not be used unless you consent to them or continue to use this website. You can change your cookie settings at any time, to consent to or refuse these analytics technologies, by clicking on the cookie management tool below to change your preferences. Changing your cookie preferences may disable certain functionalities of this website, as set out below.
You may deactivate the ability of the web analytics services to analyse your browsing on this site. To find out more about web analytics services and exercise your right to choose in relation to their collection of information on this website:
We may also enter into contracts with third-party advertising agencies that collect IP addresses and other information by using cookies, web logs and web beacons on our websites and in our emails; on the websites and in the emails of third parties; and on our advertisements placed on third-party websites. They use this information to create a profile for you and send you advertisements for products and services appropriate to your interests (including for companies not affiliated to ours). You may see these advertisements on our own and other websites. These measures also help us to manage and track the effectiveness of our marketing efforts. When you visit our website for the first time, a banner about cookies will inform you of the use of these marketing technologies. They will not be used unless you consent to them or continue to use this website. You can change your cookie settings at any time.
This website may also include certain third-party services, such as buttons for sharing on Facebook, Twitter, Pinterest and Instagram, lists of tweets (Twitter) and videos shown on the website (YouTube). These features use third-party cookies which are placed directly on your device by the services. When you visit our website for the first time, a banner about cookies will inform you of the use of these cookies. They will not be used unless you consent to them or continue to use this website. You can change your cookie settings at any time, to consent to or refuse these cookies by clicking on the cookie management tool below.
We may also use third-party platforms, including those operated by social media such as Google, Facebook and Pinterest, to display advertisements focused on your interests. We may convert your email address, telephone number and other information into a unique integer that can be correlated by these third parties with a user of their platform or with other data that they may have received from you. This correlation makes it possible to display advertisements focused on your interests on these platforms. To refuse these advertisements, you should change your preferences by clicking on the cookie management tool below, then deselecting the “targets” setting. These platforms may have their own privacy policies and we strongly suggest that you read them.
We do not rent any lists or sell or disclose the personal data we collect about you in any other way, except as set out in this section. We may share your personal data with:
In addition, we and our affiliates, and other service providers, may disclose your personal information (i) if we are asked to do so to comply with a law or court judgment, (ii) to the police or other public authorities, or (iii) when we consider that disclosure is necessary or appropriate to prevent material or financial harm, or as part of an investigation of fraudulent or illegal activity, whether suspected or proven.
We also reserve the right to transfer your personal data in our possession in the event that we sell or transfer all or part of our business or our assets. In the event that such a sale or transfer takes place, we will make every reasonable effort to instruct the assignee to use the personal data you have provided in a way consistent with our Privacy Policy. Following such a sale or transfer, you will be able to contact the body to which we have transferred your personal data for any questions about the processing of the information.
If you choose to do so, you can give us your mobile phone number in order to receive SMS alerts containing information about products and demonstrations, beauty tips and promotions (“SMS”). We do not charge you for our costs when you receive an SMS from us but your mobile network operator may charge you for sending and/or receiving SMS and for connection time, in addition to all the other charges billed at the normal rates applied by your mobile network operator. If you choose to receive SMS but then subsequently decide that you no longer wish to receive them, please see the section on “Your rights and your choices” below.
SMS are sent via third-party mobile network operators and we cannot, therefore, control certain factors related to the sending of the messages or guarantee the availability and performance of this service. We cannot accept any liability for delays in transmission or dysfunction in the messages. For help with SMS, please send us an email.
We may also obtain the date, time and content of your messages while you are using the SMS. We will use the information we obtain from our SMS in accordance with this Privacy Policy.
When you install one of our mobile apps (where applicable), we may offer you the option of enabling push notifications from us to your mobile device, in the app. The push notifications may include marketing communications about our products and services. After installing the mobile app in question, you can turn off push notifications by changing the settings on your mobile device. Turning off push notifications will not affect the other communications you receive from us, such as emails. In our mobile apps, you may also receive alerts and updates about our products and services or your accounts with us. To turn off these alerts and updates you can also uninstall the app in question from your mobile device.
To update your preferences, delete your information from our mailing lists or submit another request, please submit a request via your customer account on our website.
You can also choose to stop receiving marketing emails from us by submitting a request.
You can also choose to stop receiving marketing communications from us in the post by submitting a request.
You can also choose to stop receiving SMS by submitting a request via your customer account on our website.
When you use one of our mobile apps, we may ask you for your geolocation. You can choose not to share your geolocation data by adjusting your mobile device location settings. To refuse to share your geolocation data, follow the instructions for changing the relevant settings on your mobile device; otherwise, please contact your operator or the manufacturer of your device.
You can also withdraw any consent previously granted to us, at any time without retrospective effect, by submitting a request through our website. This will not affect the legality of our use of your data based on your consent before it was withdrawn.
Subject to the relevant legislation, you have a right to ask for access, rectification or erasure of the personal data we hold on you, or to ask for restriction on the use of this information, as necessary. You also have the right to object at any time to the use of your personal data for direct marketing purposes, including profiling related to direct marketing. For all other purposes, you can object at any time to the use of your personal data for reasons relating to your individual circumstances, in accordance with the relevant legislation. These rights may in some circumstances be limited by virtue of the relevant legislation. We may take reasonable measures to verify your identity before allowing you to access or correct the data. You may exercise your rights by submitting a request via our website.
Subject to the relevant legislation, you have the right to receive, in a structured, commonly used, machine-readable format, the personal data you have provided to us with your consent or on the basis of a contract to which you are a party. You also have the right to have this information transmitted to another data controller where this is technically feasible. You may exercise this right by submitting a request via our website. You can also lodge a complaint with a data protection authority.
We may transfer the personal data we collect about you to our subsidiaries and third-party service providers, to countries other than that in which your data was originally collected, when this is necessary to achieve the purposes set out in this Privacy Policy, and your personal data may be processed and stored outside your country of residence. These countries may not have the same laws on data protection as your country of residence and your personal data will be subject to the foreign laws in force. When we transfer your data to other countries, we will protect them in accordance with this Privacy Policy. We have also implemented appropriate measures to guarantee a suitable level of protection for your personal data when we transfer them, in particular by entering into data transfer contracts including European Commission Model Clauses or any other relevant data transfer mechanism. You can obtain a copy of the data transfer mechanisms by submitting a request via our website.
We keep the information you provide to us throughout our relationship with you, extended by a reasonable period to allow us to run erasure programmes at regular intervals or to take account of the relevant legal time limit or if necessary to comply with a relevant mandatory legal requirement. If you wish to receive marketing communications, we will retain the information necessary to send you such communications after the end of our commercial relationship or after the collection of the information if you are a potential customer. For more information on data retention polices, please contact us.
We maintain suitable technical and organisational security measures to ensure an appropriate level of protection for your personal data, in particular to protect them against any destruction, loss, alteration, access, or accidental, unlawful or unauthorised disclosure or use. Nevertheless, no security system is perfect and we cannot guarantee that your personal information will remain secure under all circumstances, including as regards the security of your data while in the course of transmission or the security of data on your mobile device.
Our website may offer links to other websites for your convenience and for information. These websites may operate independently from us. Websites accessible via these links may have their own privacy policies and we strongly suggest that you read them if you visit any of the websites. To the extent that we do not own or control any of the websites for which the links are provided and which you visit, we are not responsible for their content or their practices in relation to respect for privacy.
This Privacy Policy may be updated from time to time to reflect changes in our practices in relation to respect for privacy. We will publish a notice that will appear prominently on our website to inform you of any significant changes to our Privacy Policy and we will state the date of the most recent update at the top of the Policy.
If you have any questions or comments about this Privacy Policy or you wish to exercise your rights, please contact us through our website or by sending us an email. We reserve the right to take reasonable measures to verify your identity before granting access or making changes.
Kenzai Cosmetics Sàrl’s general terms and conditions of sale are drawn up in French and English.In case of different or divergent interpretation or in case of contradiction in the legal notices, the French version shall prevail.
Customers may write to us by email or post for any information or assistance with the products or Website purchase procedures.
Lausanne, August 2023
