Your questions answered

Do I need to have a Kenzai Cosmetics account to place an order?

You can place an online order without signing up for an account, but there are many advantages in having one. You can track your orders, view your history, save your payment method and more. You’ll also save time when placing future orders by avoiding the need to re-enter your details.

Protection of my personal data

Kenzai Cosmetics is committed to protecting its customers’ personal data and to providing the best level of protection. You can find our personal data protection policy here.

Which countries do you deliver to?

At the moment, our Kenzai Cosmetics essentials are available for delivery in Switzerland.

Which payment methods do you accept?

You can pay for your order using:

  • Bank card
  • PostFinance
  • TWINT
  • PayPal
  • Invoice

I would like an invoice

You can get an invoice by using the POWERPAY payment method. Upon conclusion of the purchase contract, POWERPAY assumes responsibility for the invoice debt and handles the payment arrangements. In addition to the Kenzai Cosmetics General Terms and Conditions, you also accept the POWERPAY General Terms and Conditions.

How long does it take to deliver my order?

Your parcel will be delivered between 1 and 4 working days.

Do you offer free delivery?

Delivery is free of charge when you spend CHF 200 or more.

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